HOUSTON, Texas (KTRK) — Frustrations are running high at a senior living complex on the southeast side, and residents say an elevator has been broken since July.
“When was the last time I was in the elevator? July? July!” tenant Patricia Moon told Eyewitness News.
Moon can go up and down the stairs, but many of her neighbors cannot.
It’s been a long four months for the residents of building four of The Life at Sterling Woods, a senior living community.
A piece of paper posted near the elevator on July 10 states that management is waiting for a part to repair the elevator.
‘We are waiting for parts to repair the elevator. What is it today? November? And we’re still waiting for the same damn part,” Moon said.
People who live in the building say they either have to miss their appointment or go to great lengths to get there.
“Every time I have to go up and down, that’s the one I call. That’s the only way I can get up and down, and I’ve called them a few times to take me to the bottom floor,” explained a woman out. .
This woman called the Houston Fire Department.
HFD’s Station 29 comes out to help her get down the stairs so she can make it to her doctor’s appointments.
She says she hates to bother them, but what’s her other option?
“I feel trapped. I can’t move, I’m depressed and I’m just waiting for the elevators to be fixed,” she explained.
She didn’t want to show her face because she was afraid of retaliation from management, which we heard from many people there.
On the second floor, Melvin Johnson says he hasn’t left his apartment in months because of this broken elevator.
“I can’t go downstairs or visit any of the neighbors. I can’t go to my doctor’s appointments. Every appointment I’ve had I’ve missed because I can’t get out. I don’t want any special treatment, but I want to be treated fairly,” Johnson explained.
Their question is simple: they just want a working elevator.
“This is a necessity. Too many people depend on it,” Moon said.
So far, no one at the ABC13 office has been able to tell ABC13 when the elevator will be repaired.
Asset Living, based here in Houston, manages this property. They have not responded to Eyewitness News’ multiple attempts to get answers.
ABC13 is told the Houston Housing Authority will inspect the property next week.
We also contacted Council Member Joaquin Martinez’s office. They tell us they plan to come out next week and see the problem for themselves.
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